Consumer Concerns
We place a high value on your well-being. Please contact us if you have any complaints, suggestions, or feedback about our products, services, employees, or other bank-related issues. Choose any of the customer assistance channels listed below to send us your complaints, suggestions, or feedback about our products, services, employees, or anything else relating to our bank.
Consumer Assistance Channels
Call us
0928-511-5013
Email us
support@rbsolano.com
Drop your feedback
Feedback boxes are located infront of our costumer care in any branches.
Write to us
Rural Bank of Solano (N.V.), Inc. Corporate Head Office, Maharlika Highway, Poblacion South, Solano, Nueva Vizcaya 3709.
Visit Us
Visit our main office or any branch near you, and approach our customer service representatives for assistance with your concern or complaint.
Process for Resolving Concerns
Simple complaint/request - complaint/request where frontline staff solution or immediate explanation or action can be rendered. A resolution is immediate if it can be Resolved without the need of third-party intervention, such as outsource service providers, external auditors, or other banks. Resolution thereof must be achieved within a 7-day period.
Complex complaint/request - complaint/request which needs assessment verification, or investigation with third-party intervention. Resolution thereof may ideally be achieved within a 45- days period.
STEP 1
Receiving and Acknowledging
Simple
Within 2 days
Complex
Within 2 days
STEP 2
Investigating and Resolving
Simple
Within 7 days
Complex
Within 45 days
STEP 3
Communication and Resolution
Simple
Within 9 days
Complex
Within 47 days
